Privacy Policy — Erawadee Online Store
This Privacy Policy explains how EraGreen Co., LTD. ("we", "us", "Operator") processes personal data of visitors and customers of the Erawadee websites at https://erawadee.com and https://erawadee.ru (the "Site").
Data controller: EraGreen Co., LTD., 102/35 Moo 1, Na Jomtien, Sattahip, Chon Buri 20150, Kingdom of Thailand. Contact: hello@erawadee.com.
1. Data we collect
We may process: name, delivery and billing address, phone number, e-mail, order history, payment status (card data is processed by payment providers — we do not store full card numbers), IP address, browser type, language and currency preferences, and messages you send via forms or chat.
2. Purposes and legal bases
We use data to: process and deliver orders; provide customer support; maintain your account and shopping cart; comply with tax and accounting rules; prevent fraud; improve the Site; and, where permitted, send marketing with your consent. Processing is based on contract performance, legitimate interests, legal obligations, or consent where required.
3. Cookies and similar technologies
Cookies are small files stored on your device. We use:
- Essential cookies — session ID, cart, login, language, currency, and security (required for the shop to work).
- Functional cookies — remember preferences such as country detection.
- Analytics cookies — aggregated statistics on Site usage (if enabled).
You can restrict cookies in your browser settings. Disabling essential cookies may prevent checkout or login. For questions about cookies, contact hello@erawadee.com.
4. Sharing and transfers
We may share data with courier services, payment processors, e-mail and hosting providers, and analytics tools — only as needed to operate the Site. Some partners may be located outside your country; we require appropriate safeguards where applicable.
5. Retention
Order and accounting data are kept as long as required by law and business needs. Marketing consents and cookie preferences are kept until withdrawn or expired.
6. Your rights
Depending on your jurisdiction, you may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time. Contact us at hello@erawadee.com. You may also lodge a complaint with a supervisory authority in your country.
7. Security and children
We apply technical and organisational measures to protect data. The Site is not directed at children under 16; we do not knowingly collect their data.
8. Changes
We may update this Policy. The current version is always published on this page. Continued use of the Site after changes means you accept the updated Policy.
Last updated: June 2026